Sona 104's Terms & Conditions – Please read before registering

Sona 104 is an international online gaming platform serving users in Bangladesh and beyond. These Terms and Conditions ("Terms") constitute a legally binding agreement between Sona 104 and its members.

By browsing the Sona 104 website, creating an account, making a deposit, or participating in any game, you are considered to have fully accepted these terms and conditions. If you disagree with any of them, please refrain from using the platform.

If you have any difficulty reading or understanding these terms, please reach out to our 24/7 customer support team — they'll be happy to walk you through everything in plain language.

To open an account with Sona 104, the following conditions must be met:

• Each person may register only one account. Creating multiple accounts may result in all accounts being suspended and all balances forfeited.
• All information provided at registration must be accurate and truthful. Sona 104 reserves the right to close any account found to contain false information.
• Your account password and login credentials are strictly personal and must not be shared with anyone.
• Withdrawals will be restricted until KYC (Know Your Customer) verification is completed.
• Transferring or selling your account to a third party is strictly prohibited.

Sona 104 may request account verification at any time without stating a reason. Failure to cooperate may result in the account being temporarily suspended.

Sona 104 is strictly for adults. No person under the age of 18 is permitted to use this platform.

A national ID card, passport, or birth certificate may be requested at any time for age verification purposes. Failure to verify may result in restricted account access.

The following rules apply to all deposits made on Sona 104:

• Only use payment accounts registered in your own name.
• Deposits made through a third party will be returned.
• Sona 104 does not charge any deposit fees, though your payment provider may apply their own charges.
• Suspicious payments may be temporarily held pending investigation.

Before withdrawing funds from Sona 104, there are a few important rules you should be aware of:

• KYC verification is mandatory for withdrawals. You will need to upload your NID and a selfie.
• The minimum withdrawal amount is ৳ 500.
• Withdrawals will be sent only to the same payment method used for the original deposit.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• Withdrawals may be placed on hold for investigation if unusual or suspicious betting patterns are detected.

Sona 104 regularly offers a variety of bonuses and promotions. The following key conditions apply to all such offers:

1. Each bonus offer carries its own terms and conditions, which are clearly stated on the offer page.
2. The welcome bonus is available once per member. Any attempt to claim it through multiple accounts will result in all associated accounts being terminated.
3. Wagering requirements must be met before any bonus can be withdrawn. Typically, you are required to wager 20–35 times the bonus amount.
4. Sona 104 reserves the right to withdraw or modify any bonus at any time, particularly if a member is found to have breached the terms.
5. Bonuses may be restricted to specific games. Check the promotions page for full offer details.
6. Any unused bonus balance will be automatically forfeited once the bonus expires.

Terms and conditions governing games on Sona 104:

• All game outcomes are determined by a certified Random Number Generator (RNG). There is no manipulation of any kind.
• If a technical error causes the outcome of any game to be uncertain, Sona 104 reserves the right to void that round.
• Once a bet is confirmed, it cannot be changed.
• If your internet connection drops, the game's automated system saves your last known state.
• Using bots, automation software, or any other fraudulent means will result in account termination.
• The dealer's decision is final in Live Casino games, though appeals can be made in the event of a technical error.

Sona 104 places responsible gaming at the top of its priorities. We believe entertainment should be both enjoyable and safe.

To protect its members, Sona 104 offers the following tools:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Loss Limit: Set a loss limit for a defined time period.
• Session Time Limit: Set a limit on how long you play in a single session.
• Self-Exclusion: Temporarily self-exclude your account for a set period.
• Reality Check: View a summary of your session time and spending at regular intervals.

If you feel you may have a gambling problem, visit our Responsible Gaming page or contact our support team directly.

Sona 104 employs industry-leading technology to safeguard your personal information and financial data. For more details, please visit our Privacy Policy View page.

• All data transmissions are secured with 256-bit SSL encryption.
• Your information is never sold to third parties.
• Using Two-Factor Authentication (2FA) is strongly recommended.
• If a suspicious login is detected, your account is automatically secured.

Sona 104 reserves the right to suspend or close an account without prior notice in the following circumstances:

• Registering with false information.
• Operating multiple accounts.
• Found to be a minor.
• Suspected fraud or money laundering.
• Proven misuse of the bonus system.
• If disrespectful behavior is directed toward our customer support team.

Upon account closure, any verified legitimate balance will be returned; however, Sona 104 reserves the right to forfeit funds in cases of fraud.

If you're unhappy with anything at Sona 104, please follow the steps below:

1. Step 1: Contact our support team via live chat or email. Issues are typically resolved within 24 hours.
2. Step 2: If your issue isn't resolved at the first step, submit a written complaint to [email protected]. A detailed response will be provided within 72 hours.
3. Step Three: Resolution through a mutually agreed third-party dispute settlement body.

Sona 104 reserves the right to modify these terms at any time. In the event of changes:

• Members will be notified by email or SMS at least 7 days before any significant changes take effect.
• Any changes to these terms will be updated on this page, and the "Last Updated" date at the top will reflect the revision.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you object to the updated terms, you may request to close your account.

This Bangla version of the terms and conditions is a translation of the original English version. In the event of any conflict, the English version shall prevail.